Refund policy

1. RETURN WINDOW
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You have 30 days from the date of receiving your item to request a return or exchange. After this period, we are unable to accept returns.

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2. ELIGIBILITY
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To be eligible for a return, your item must be:
• Unworn and unused
• In its original condition with all tags attached
• In its original packaging
• Accompanied by proof of purchase (order confirmation or receipt)

The following items are NOT eligible for a return:
• Customised or personalised orders
• Items purchased during a sale or promotional offer (see Section 6)
• Exchanged items

Printed shirts may be exchanged or refunded with store credit only — they are not eligible for a cash/card refund.

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3. HOW TO START A RETURN
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To initiate a return, contact us at support@demlosun.shop with your order number and reason for return. Once we get your email, we will deal with it in 1-2 days. Do not send items back without contacting us first, as they may be sent to the wrong address and cannot be accepted.

Return address: 14313 NC Highway 210 S, Spring Lake, NC 28390, USA

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4. REFUNDS
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Once we receive and inspect your return, we will notify you by email within 1-3 working days. If approved, your refund will be processed to your original payment method in 7-10 days.

Please allow additional time for your bank or card provider to post the refund.

Please note:
• As we offer free shipping, and if it is our fault, we will make a full refund.
• Refunds will not be issued for orders delivered to an incorrect address provided by the customer at checkout. It is your responsibility to ensure your delivery address is accurate
• You have 24 hours from placing your order to cancel or amend it before it is processed

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5. EXCHANGES
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To exchange an item, return your original item and once accepted, contact us to create a new order for the correct size or item. Alternatively, we can raise a new order directly for you.

Please note: exchanged items are not eligible for further returns, so please ensure sizing is correct before requesting an exchange.

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6. SALE & PROMOTIONAL ORDERS
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Items purchased during a sale or with a promotional discount will be refunded at the adjusted price paid. If a return reduces your order value below a discount threshold (e.g. 20% off orders over $50), the discount will be removed and the refund will reflect the original pre-discount price.

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7. DAMAGED OR INCORRECT ITEMS
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Please inspect your order upon receipt. If your item is defective, damaged, or incorrect, contact us within 30 days of delivery at support@demlosun.shop. We will arrange a replacement or full refund at no cost to you.

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8. LOST ORDERS
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Occasionally orders are lost by couriers, which is outside of our control. We will class an order as lost if it has not arrived within 60 days of dispatch, at which point we will offer a resend or full refund.

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9. Return Shipping Responsibility
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Return shipping costs are covered by us only when the item received is:

· Defective, damaged during transit, incorrect, or significantly different from what was ordered.

· For all other approved returns, the customer may be responsible for the return shipping cost.

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10. Cancellations
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Orders may only be cancelled within 12 hour of purchase, or if the order has not yet entered production (at our discretion).

As each item is made especially for you, we’re unable to cancel the order once it has gone into production.

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11. CONTACT US
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For any returns, exchange, or refund queries:
Email: support@demlosun.shop
We aim to respond to all enquiries within 2 business days.